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PRIVACY POLICY

 

INTRODUCTION

Bing Pilates Ltd is committed to ensuring that your privacy is protected. The following privacy policy explains how Bing Pilates Ltd will collect, store and process the data we collect about you when you use our website: www.bingpilates.co.uk or become a client of Bing Pilates LTD.

 

This privacy notice should be read in conjunction with our Cookie Policy and general Terms and Conditions.

 

When you use Bing Pilates Limited services your personal data will be handled under the requirements of the General Data Protection Regulation (GDPR) 2016.

 

The privacy and handling of data that identifies living individuals is important to us, we will operate a ‘by default and by design’ set of procedures to meet the requirements of the GDPR. We will be acting in the capacity of data controller and data processor. It is important that the data we hold is accurate and up to date so if any information you have provided changes then please update us using the email address shown below.

 

Data Controller: Unit B, Brunswick House, Parr's Way,, London W6 9LH

 

Contact: Bingxi Wang

 

Email: hello@bingpilates.co.uk

 

Phone Number: 020 3637 5521

 

Cookies

We use cookies when you visit our site. By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future.  If you do not agree to our use of cookies in this way, you should set your browser settings accordingly or not use the Bing Pilates site. If you disable the cookies that we use, this may impact your user experience while on the Bing Pilates site.

 

There are three main types of cookies – here’s how and why we use them.

 

Site functionality cookies – these cookies allow you to navigate the site and use our features, such as the members area.

Site analytics/performance cookies – these cookies allow us to measure and analyse how our visitors use the site, to improve both its functionality and your experience. These cookies don’t identify you as an individual.

Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies.

 

What information do we ask for and how do we secure it?

At Bing Pilates we hold your name, address, phone and email details. This is so that we can contact you about your bookings, changes or possible disruption. We need your home address in order to process card payments and knowing your whereabouts will allow us to notify you in case

of road closures. We ask for your date of birth as this may be relevant to your practice and we also keep emergency contact details in case of an incident at the studio. This information is kept within password protected and encrypted folders on our system.

In order to effectively offer Pilates in a safe way to clients we will ask for your relevant medical history, this is kept in hard copy on your file only.

 

We may also collect your name, email address and phone number if you contact us through a contact form or make a class booking.

Payments for classes / bookings made through this site are processed by Paypal. We do not hold payment information on bookings made through this site.

 

As an ongoing client booking blocks or memberships we will collect payment details from you to process payment for our services. Data will be held and processed only for as long as required for legal reasons.

 

Acces to Information

You can ask to see the information we hold for you at any time. Your data is only available to you and authorised Bing Pilates staff with a legitimate reason to use it.

 

We do not share your information with any third party. If you are under the care of another practitioner, be that a doctor or physical therapist we will ask that you pass on any relevant information rather than us speaking to them directly unless both parties have your express permission.

 

Your "right to be forgotten"

You have the right remove consent at any time, please inform our team and your details will be removed from the system and paper files destroyed. Please note that we are obliged to retain health information and notes written by our teachers about your practice for 7 years in order to comply with our insurance requirements, however, only your name will be retained, not your contact information, and the information will be held in paper copy only.

 

Your rights

 

Your rights are as follows (noting that these rights don’t apply in all circumstances):

 

The right to request access to your personal data and information about how we process it

The right to rectification – we will correct your personal data if it’s inaccurate and complete any incomplete personal data. It is your responsibility to ensure that you submit true, accurate and complete information to us.  You have the ability to change certain information via your online account (such as email and address).

The right to erasure – you have the right to request that we delete personal data that we hold about you.

The right to restrict processing

The right to object to processing – if you would like us to stop processing your personal data, you can contact: hello@bingpilates.co.uk

The right to Data Portability – move, copy or transfer your personal data

 

 

Online data storage

All data is stored within password protected and encrypted folders on our system.

 

Communication Consent Agreement

We will ask you to sign a clear agreement to our use of your data as described above when you start with Bing Pilates.

 

Marketing Communications

We will ask for a separate consent if you wish to receive our studio newsletters with special offers for clients. You have the right to opt out at any time.